8.7. Customer service and notifications

Once a customer has contacted an insurance company and an assignment is created, you can keep in touch with him. EstVis automatically accompanies and promptly notifies the customer at every needed step: from the moment the claim was made until the moment he picks up his car from the bodyshop. Each time the vehicle is moved from one repair status to another, the customer receives a notification.

EstVis helps users to save time by automatically requesting the customer to provide the bodyshop with damage photos and sign Work authorization form.

There is no need to first drop off the vehicle to initiate the repair process – based on the VIN plate and damage photos received from the customer and the Work authorization signed distantly, the bodyshop can immediately order parts for repair significantly reducing the time the vehicle is in the bodyshop.

There are only 3 easy steps the customer needs to do:

1. By providing the bodyshop with the cell phone number or email he receives an automatically generated message with a link, detailed instruction and video tutorial;
2. By clicking the link the customer opens a web page where he is explained step-by-step which parts of the vehicle he needs to take photo of. This includes not only damaged parts of the vehicle from different angles, but also a VIN plate;
3. All taken photos are automatically sent to your bodyshop through EstVis and become available to bodyshop staff. They are stored in a convenient format in the case folder. Due to this, the estimator can make a pre-estimate and order the parts needed to fix the vehicle.